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RETURNS

Conditions

Full refund or exchange for manufacturer defects and damage, or customer dissatisfaction. No returns accepted that are postmarked more than 7 days after receipt of original package. No returns on items damaged by the customer, in less than new condition, or that are missing any original packaging or components.

Costs

Benrido will reimburse all return shipping and tax costs because of manufacturer defect or damage, provided proof of payment. Return shipping and tax expenses because of customer dissatisfaction must be paid by the customer.

Shipping

Shipping Method

Due to the delay in shipments caused by the COVID-19 pandemic, all packages are shipped via DHL Express to ensure safe delivery. Tracking information will be provided after the order is processed.

Shipping insurance

All orders shipped from Benrido include shipping insurance.

Duty Tax

Duty tax on international orders must be covered by the customer.

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CONTACT

Benrido Inc.
Customer Service Center

302 Benzaiten-cho, Takeyamachisagaru,
Shinmachi-dori, Nakagyo-ku
Kyoto, 604-0093, Japan

email: info_en@benrido.co.jp
Phone: 0081-752314351
Fax: 81-752312561

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